Frequently Asked Questions

Here are some frequently asked questions. If you have any other question in your mind, don't hesitate to ask us. Our team of experts will answer as soon as possible!
What services does Zak Solutions offer?

We’re integrated digital marketing and IT support agency. We provide adaptable IT solutions to meet the needs of every business. 

What type of IT Support do you provide?

At Zak Solutions, we provide our clientele with Onsite and Remote IT support services. We provide our services to small-medium businesses, start-ups, charities, and law firms. We have a dedicating team of IT experts to work for you! So, contact us today to discuss with us your IT needs. Our team will provide the best IT solutions for your business.

Why use Zak Solutions when my business can hire a digital marketing person in-house?

Compared to an employee who has a broad knowledge of digital marketing, our team of digital experts is experienced and accredited specialists in their particular area of digital marketing in the UK and Canada.
Our specialists are experts in development, SEO, and digital marketing. Our team members exchange information to ensure that your digital platforms work together to achieve more for you. We prefer to think of ourselves as an extension of your team, providing in-house capabilities that you won’t be able to replicate.

Why should I choose a digital marketing agency like Zak Solutions over a full-service agency?

We are local and easy to find. Our professionals can explain why and how to promote your business in cyberspace in simple terms. We keep our approach as easy as possible rather than diluting your energies with this industry’s complicated and technical terminologies.
As a result, we’re truly experts in our field and are bang up to date with the industry. Consequently, we can give you unrivalled digital marketing solutions that many bigger, full-service agencies cannot deliver.

Are there any extra or hidden charges associated with a digital marketing project?

No, there are no hidden fees. The monthly retainer covers all of our labour. You must, however, account for any biddable media expenditure, such as Google Ads, Microsoft Ads, and Facebook Ads. It is charged in addition to our management fee.

Who will be handling my account?

Your account will be managed by a dedicated team member who will be your primary point of contact daily. In addition, you may also speak with one of our Client Plan professionals, who will collaborate with you on your whole digital marketing strategy.
Depending on the project, additional professionals may be assigned to your account to concentrate on specific aspects of the project, such as PPC, Social Media, or Content Marketing. We are always open and honest about who is doing what.

How do Zak Solutions create website content without knowing my business or industry?

Our content marketing team comprises highly talented content writers who take the time to understand your business, industry, target consumers, and your content goals. When creating content, we conduct extensive research utilising a variety of technologies. We also collect direct feedback from you to ensure we’re on the right track.

How soon will I get results after working with Zak Solutions?

Before we begin working with you, we will consider the channels you utilise, your competitors, your budget, and the state of your website.
However, within the first three months, you should begin to witness an increase in online presence and improvements in your Key metrics and goals. This is because the first three months are all about building the digital strategy and laying the groundwork for a long-term project’s success.
We require 4-6 weeks for site creation and 3-4 weeks for SEO-related tasks.

How frequently will the results be reported?

We offer customised monthly performance dashboards and reports that include all of the parameters that are relevant to you. Your Account Manager will take the time to walk you through these reports, outlining all of the data and performance indicators and the work we’ve been doing.

Will Zak Solutions share what is being done on my website and why?

We take pleasure in being transparent and will always take the time to explain the work we perform, any modifications we make to your website, and the reasons behind them.

Is all the work done in-house by the team?

Yes, every service we provide is performed in-house by the team. When necessary, we rely on our trusted network of graphic designers, illustrators, web developers, and video producers to assist with projects that can help improve your digital marketing activities.

My company is in Bristol, whereas Zak Solutions is in London. Does this matter?

When it comes to our service, it doesn’t really matter where your company is situated. In fact, we collaborate with clients from all around the United Kingdom.

How are we going to communicate?

When it comes to communication, we strive to visit our local clients for frequent face-to-face meetings, but we also schedule regular phone conversations for clients who live a little further away. In addition, we can do remote audio/video meetings or meet in person if necessary.

How will Zak Solutions understand my company?

At Zak Solutions, we make the process of thoroughly understanding your business extremely seriously. Therefore, we spend significant time getting to know you and your company to develop the most successful digital marketing plan.

We do this by speaking with you and your team during the kick-off meeting for your project. We hope to learn as much about the firm as possible during this meeting by asking you about your product.

Aside from that, we conduct extensive studies on your sector and spend considerable time analysing external and internal data. Next, we ‘listen’ to your audience on social media to understand what they anticipate from your company, and last, we investigate your rivals and what they’re doing online.

What will be delivered and when?

We will schedule a kick-off meeting with you and your team when you begin working with us. This meeting allows us to gather all the information we need to develop our initial six-month digital marketing strategy.
This strategy will specify when and what we want to deliver. It’s a detailed plan outlining which components of the project will be delivered and when you can expect to see them. We update and renew this plan every six months (or fewer) to keep you informed about when you may expect deliverables from us.

I run a small business? What advantages does this have for my company?

In the field of diversity, we deal with businesses of all sizes. So we can give a standard service to help handle your diversity concerns, from substantial multinational enterprises to small businesses and startups.

As a small firm expands locally, we may assist them in analysing strategies to extend or adjust their product lines to varied populations.

We can assist you in considering strategies to promote your products and services to people who may not live in your area but require your product or service.

What distinguishes you?

We work on the basic concept that you must have value above and beyond the cost involved. The terms cost and price should never be used interchangeably since there is a significant difference. The amount of money involved in a transaction is the price. The total cost includes the long-term advantages and the early turmoil and management time associated with the project’s development and execution.

How do you set your fees?

We require a 50% down payment for development projects. This implies that after you’ve approved the project pricing and it’s been processed by accounts payable, no one can cancel it! However, we will arrange payment flexibility if the project is lengthy, especially if it spans budget years.

We provide monthly subscriptions as well as pay-as-you-go solutions for IT support. Cloud services and subscriptions, on the other hand, are charged on an annual basis.

About Us

We are a Digital Marketing and IT Solutions Agency. We specialise in Digital marketing and IT support for small to middle-sized companies, start-ups, and individuals who aim for a strong digital presence to monetise the internet by leads or sales.

We deliver fully managed end-to-end IT services to maximise productivity. We discover, define and direct your marketing strategies to create audience connections across digital, print, and environmental media.

Contact Details

113 London Road, Morden, Surrey, SM4 5HP

Phone number:
0203 006 3065


Business hours:
Monday – Friday 10 AM – 6 PM

Copyright by ZAK Solutions 2022. All rights reserved.